After-Sales Manager

• Work place：Yangon
• Work type：Fulltime
• Educational Qualifications：Bachelor
• Work experiences：2 Years
• Salary：5000-8000元
• Number of Vacancies：1
• Post date：2023-09-06

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  Terabit Technologies is a leading provider of cutting-edge Home Energy Storage Systems, offering a range of products including portable power banks, 

  inverters,solar energy systems, and maintenance services. Our commitment to sustainability and customer satisfaction drives us to deliver top-quality 

  products and exceptional after-sales support. To further enhance our customer experience, we are seeking a skilled and dedicated Engineer to join our team.

  
  

  
  

  Position Overview:

  As an After-Sales Engineer for Home Energy Storage Systems at Terabit Technologies , you will play a crucial role in ensuring customer satisfaction by providing technical support, troubleshooting assistance, and maintenance services. Your expertise will be instrumental in resolving customer inquiries and issues related to our products.

  
  

  Key Responsibilities:

  
  

  Technical Support and Troubleshooting:

  
  

  Serve as the primary point of contact for customer inquiries related to product operation, troubleshooting, and technical issues.

  Provide prompt and accurate technical assistance to customers via phone, email, or on-site visits.

  Diagnose and resolve technical problems efficiently to minimize downtime for customers.

  
  

  Maintenance and Repairs:

  
  

  Conduct routine maintenance and inspections of Home Energy Storage Systems, including power banks, inverters, and solar energy systems.

  Perform repairs and replacements of components as needed, ensuring the longevity and optimal performance of the products.

  Maintain detailed records of service and maintenance activities.

  
  

  Customer Training:

  
  

  Train customers and end-users on the proper use and maintenance of our products.

  Create user-friendly documentation and guides to assist customers in troubleshooting and routine maintenance.

  Quality Feedback and Improvement:

  
  

  Gather feedback from customers regarding product performance and functionality.

  Collaborate with the product development team to suggest improvements and enhancements based on customer input.

  
  

  Qualifications:

  
  

  Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.

  Proven experience in technical support, maintenance, or field service roles, ideally in the home energy storage or renewable energy industry.

  Strong technical aptitude and problem-solving skills.

  Excellent communication and customer service skills.

  Ability to work independently and adapt to changing priorities.

  Willingness to travel for on-site service visits as required.

  
  

  Benefits:

  
  

  Competitive salary and benefits package.

  Opportunities for professional development and growth.

  A collaborative and supportive work environment.

  Contributing to the advancement of sustainable energy solutions.

  
  

  How to Apply:

  If you are a skilled and customer-focused engineer with a passion for home energy storage systems, we invite you to apply for this rewarding opportunity. Please send your resume and a cover letter detailing your relevant experience to [email address].

  
  

  Terabit Technologies is an equal opportunity employer and is committed to diversity and inclusion. We encourage individuals of all backgrounds to apply.

  
  

  Join us in making a positive impact on the future of renewable energy and providing top-notch after-sales support to our valued customers!